Frequently Asked Questions

Yes. The Real Company is proudly cruelty-free, and we refrain from testing on animals as part of our commitment to transparent, mindful skincare.

No. Our products are not fully vegan, as some of our products use animal-derived ingredients. We’re mindful of this and continue to explore our options as we evolve our formulations.

No. Some of our products include preservatives, which are essential for maintaining product safety and stability.

Yes. All of The Real Company's products undergo dermatological testing to ensure they meet safety and skin compatibility standards.

Yes. As part of our commitment to creating products that offer thoughtfully designed solutions that balance science and simplicity, TRC products are dermatologically tested and designed to be gentle, making them suitable for sensitive skin.

Yes. The Real Company's products are proudly gluten-free.

Yes — all of our products are paraben-free except for the nourishing mist, cleanser, and refining pore pads.

Yes, The Real Company's products are proudly phthalates-free.

The Real Company's products may contain synthetic fragrance at a microscale level only.

Yes, The Real Company's products are sulfate-free except for the tallow sunscreen and C cleanser.

No. Not all of our products are PEG-free. PEGs or PEG-derived ingredients are found in the Hydrating Night Cream, Pore Pads, Signature Serum, Mask Activator, Hydrating Moisturizer, Nourishing Mist, C Cleanser, PDRN Clarifying Moisturizer, and Hyaluronic Cleansing Water contain PEG-40/50 Hydrogenated Castor Oil, which is a modified ingredient derived from castor oil that helps blend and stabilize formulations. Its function is distinct from traditional PEGs, and it is widely used and considered safe in cosmetic formulations.

Product suitability may vary on a case-to-case basis. We recommend consulting your doctor before use and checking individual ingredient lists carefully.

Tallow is a nutrient-rich moisturizer traditionally used to support dry, compromised skin. In skincare, it’s valued for its naturally occurring fatty acids that help nourish the skin barrier and lock in long-lasting hydration. At The Real Company, we formulate with refined cosmetic-grade tallow selected for skin feel and compatibility — creating textures that feel conditioning, balanced, and comfortable on skin, never greasy or overly heavy

We use tallow for its ability to deeply support the skin barrier while still feeling breathable and wearable for everyday use. It contains skin-compatible lipids and fatty acids that help soften dryness, reduce moisture loss, and keep skin feeling calm, supple, and healthy-looking.

Tallow helps support the skin barrier, lock in long-lasting hydration, soften dry, rough, or flaky skin, improve skin comfort and suppleness, and nourish skin with naturally occurring fatty acids and vitamins. Its composition is also highly compatible with the skin’s natural moisture barrier, making it especially beneficial for dry or dehydrated skin types.

No. Our tallow-based formulas are thoughtfully balanced to feel nourishing yet lightweight on skin. We carefully formulate our textures to absorb comfortably without leaving a thick, greasy, or overly rich finish.

Tallow-based skincare is especially beneficial for dry, dehydrated, or barrier-compromised skin. However, when properly formulated, it can also work well for balanced and combination skin types looking for lasting hydration and skin barrier support.

Skin compatibility varies from person to person, but our formulations are designed to feel lightweight, breathable, and balanced on skin. Many people with dehydrated oily skin may benefit from barrier-supportive hydration that does not feel stripping or overly occlusive.

Tallow contains fatty acids that help reinforce the skin barrier, which is essential for preventing moisture loss. Rather than simply sitting on top of the skin, it helps support softer, more comfortable, hydrated-looking skin over time.

Our formulas are designed with texture and wearability in mind. We carefully balance nourishing ingredients with lightweight formulation techniques to create products that feel comfortable and absorb well into skin.

No. We use refined cosmetic-grade tallow specifically intended for skincare formulations. It is processed and selected for texture, stability, skin feel, and compatibility in cosmetic use.

We believe skincare should be thoughtful, balanced, and intentional. Some of our formulations use carefully selected animal-derived ingredients like tallow for their functional skin benefits, particularly in supporting hydration and the skin barrier.

Our approach focuses on modern skin feel. We formulate tallow with lightweight textures and balanced actives to create products that feel elegant, breathable, and easy to wear daily — while still delivering deep nourishment and barrier support.

Our only sales channels are our website [therealcompany.ph] and our official Shopee, Lazada, and TikTok Shop.

You may track the status of your orders via Shopee, Lazada, and TikTok Shop. Note: website order information to follow.

You may request a return directly through Shopee, Lazada, or TikTok Shop depending on your purchase platform.

We start processing orders quickly, which means changes or cancellations may not always be possible. If you need help, please reach out right away with your order details and we’ll do our best to assist.

While we currently only ship within the Philippines, stay tuned for more updates as we grow and expand our offerings