Return & Refund Policy

At The Real Lifestyle Corporation, we prioritize product safety, quality, and your satisfaction. Because skincare products are personal care items, all return and refund requests are handled according to strict safety and hygiene standards.

1. Eligible Returns & Replacements

We gladly accept return, replacement, or refund requests for items that arrive in any of the following conditions:

  • Damaged or Defective Packaging: Broken pumps, damaged caps, leaks, or compromised outer safety seals upon delivery.
  • Incorrect Items: Receiving a product, shade, or size different from what you ordered.
  • Expired Products: Items received past or near their expiration date upon delivery.

2. Non-Eligible Items

To maintain strict hygiene standards for all our customers, we cannot accept returns, exchanges, or refunds for:

  • Opened or Used Products: Any product that has been unsealed, opened, or tested.
  • Change of Mind: Personal preference, disliking a texture or fragrance, or ordering the wrong item.
  • Personal Skin Reactions: Individual skin sensitivities or allergies. We strongly recommend reviewing full ingredient lists on product pages and performing a patch test prior to full application.
  • Improper Handling: Items damaged due to improper storage, exposure to extreme heat or sunlight, or customer misuse.

3. Reporting Window & Requirements

Please inspect your order upon delivery. Any issues must be reported within seven (7) calendar days of receiving your package.

What you will need to provide:

  • Proof of Purchase: Your order number or digital invoice.
  • Visual Evidence: Clear photos or an unboxing video showing the damaged pump, leakage, or incorrect product.
  • Product Condition: Non-defective incorrect items must remain sealed and unopened in their original packaging.

4. How to Request a Return

  • Email our Customer Care team at hello@therealcompany.ph within 7 days of delivery.
  • Include your Order Number, a short description of the issue, and photos or unboxing videos.
  • Our team will review your request within 24 to 48 hours and provide collection or replacement instructions.

5. Resolution & Refunds

Once your claim is verified and approved:

  • Replacement: We will send a replacement product at no additional delivery cost.
  • Refund: If a replacement is unavailable, a full refund (including standard delivery fees) will be returned to your original payment method within 7 to 14 business days.